Meet your team
How can we help you?
Whether you want to tell us about something that needs fixed, have a query on your invoice or an out-of-hours emergency, our experienced team is here for you.
At Charles White, we look after our team so they can look after you. We take training, mentoring and team wellbeing seriously.
Our senior leadership team has a significant amount of experience in property management. This knowledge makes us experts in what we do so we can give you the best service possible.
Each team member has specialist skills and they work together to bring you excellent service. They have regular weekly meetings and catch-ups so they all have an up-to-date picture of what’s happening at your development.
Our senior leadership team
Katie Backler MTPI
With a legal/financial background, Katie has over 25 years’ experience at Charles White. Leading the company, she is passionate about making sure our vision and values form part of everyday team life. She works closely with the team on a day-to-day basis, giving her a detailed understanding of every aspect of the business.
Managing Director
Edwin Backler
With more than 25 years at Charles White, Edwin brings extensive leadership and financial management expertise. He is passionate about helping people realise their potential and thrive as part of the team. A strategic thinker, he plays a key role in ensuring clear direction and long‑term focus across the business.
Chairman
Philip Stevenson
Philip has been leading the office in Northern Ireland since 2017, as well as taking responsibility for new business development. Philip is a strategic thinker who enjoys the challenge of continuously evolving our processes, systems and service so we can serve our clients excellently. He champions ways to connect with industry peers as well as streamline and improve standards across the industry in Northern Ireland.
Director
Paul Sanders
Paul leads our team of Client Relationship Managers and has worked in a client facing role within Charles White since 2020. He takes a thoughtful, listening approach to client service and is trusted for his calm, reliable, and consistent support.
Client Relationship Manager
Iris Johnston
Iris joined the team in 2025 bringing with her a wealth of experience in residential property management. She leads the Support Team, making sure everything behind the scenes runs smoothly so our clients receive a consistently high level of service.
Head of Support TeamOur team structure
Client Relationship Managers
The key point of contact who prioritise establishing a good working relationship with clients
Respond to calls and emails
Visit clients on site
Carry out regular site visits to check the condition of the internal and external common areas
Identify any maintenance issues that need attention
Attend AGMs/Directors’ meetings as required
Liaise with contractors
Provide updates via letter/client portal depending on client preference
Client Account Managers
Manage client finances
Take payments and set up DDs
Pay contractor invoices
Monitor development bank accounts
Assist with any invoice queries
Credit control and debt recovery
Client Team Administrators
Office-based, available to answer phones when CRM is on site with clients
Ensure development information and administration are kept up-to-date
Attend AGMs and take minutes to be circulated
Like the sound of us?
If you’re interested in joining our team in Belfast, we’d love to hear from you.
You’ll be working in a friendly and supportive office where your ideas, thoughts and opinions are always welcome and gratefully received. You’ll also be supported to develop your skills and progress your career with a firm focus on your wellbeing throughout.
Are you ready to take the first step?
Get your questions answered.
